What we get asked most.
Answers to the questions we hear every month. Missing yours? Send a WhatsApp, I reply personally within 1 business day.
How we work, what to expect.
How quickly can you start? +
SMB Starter: usually live within 1 week after intake. Custom web design: 4–8 weeks from the strategy session. We work on max 2–3 projects at a time to keep quality high.
Do you only work locally or internationally? +
We work out of Katwijk aan Zee on the Dutch coast, for clients across the Netherlands and abroad. Strategy sessions usually over Zoom, occasionally on-site for larger projects.
Who's my contact during the project? +
Jim. Directly. No account managers, no go-betweens. One line to one person from brief to handover.
What if I want to change direction mid-project? +
You can, but not ideally halfway through. That's why we work strategy-first: before we write code we have one A4 fixed describing what we're building and why. Changes after that are possible but go through a new scope document.
What it costs, how it's billed.
Are there extra costs beyond the package price? +
None that we hide. Hosting (~€30/mo on your own Cloudways account) and your domain name (~€12/yr) are separate. Beyond that: no plugin fees, no "premium" tier.
Is VAT included? +
No. All listed prices are excl. 21% Dutch VAT (BTW). For EU businesses with a valid VAT-ID we apply reverse-charge.
How does billing work? +
SMB Starter: 50% up-front, 50% on delivery. Custom web design: 50% at strategy start, 30% on design sign-off, 20% on delivery. Marketing retainer: monthly in advance.
Can I upgrade later? +
Yes. Starter to Custom: we credit your €500 investment against the Custom track. Adding Marketing: can start any time as a separate engagement.
What we do and don't use.
What platform do you build on? +
WordPress with a custom theme. No page-builders (Elementor, Divi, etc.) because they make sites slow and lock you in. Custom code = faster, cleaner, easier to maintain.
Where is my site hosted? +
On Cloudways (European data centres). But the account is in your name, not ours. You can transfer or cancel whenever you want.
Who owns the code and content? +
You. Completely. No licensing, no lock-in, no "platform fees". If you stop tomorrow you have everything in hand to continue with someone else.
What happens after launch.
Do you offer ongoing maintenance? +
With Starter: 30 days of support for small tweaks included. With Custom: 60 days. After that you can take a maintenance plan from €200/mo, or pay hourly (€85/hr).
What if the site goes down? +
Cloudways has 99.99% uptime guaranteed. For plan customers we respond within 4 hours to outages. For others: send a WhatsApp, usually picked up within an hour.
Can I make changes myself? +
Yes. At handover you get a 30-min walkthrough of the WordPress admin. Text, photos and new pages you can handle yourself. For design changes or new features you can call us back in.
Different question? Send it on WhatsApp.
Missed something? Ask Jim directly.
No form-circus. Send a message with your question, I'll reply personally.